Refund Policy

Refund Policy

We want you to feel confident ordering from Sudscraft. If an item is not right, contact us within 30 days of delivery so we can help.

Return Eligibility

Items must be unused and returned in their original packaging. For hygiene and safety reasons, opened aerosols, opened liquids, pet food, treats and other consumables cannot be returned unless the item is defective or we shipped the wrong item. We may decline a return for a product that shows signs of use, has been stored incorrectly, or is damaged after delivery.

How to Start a Return

Email [email protected] with your order number, the item and the reason for the return. We will confirm eligibility and provide return instructions. We will confirm the return address and any return-shipping cost when the return is approved.

Refunds

After the returned item is received and inspected, we issue the refund to the original payment method. Please allow up to 5 business days for the refund to be processed. Your bank or card issuer may need additional time to post the credit.

Damaged or Incorrect Items

If your order arrives damaged, leaking or incorrect, contact us within 48 hours of delivery and include photos of the product, packaging and shipping label. Do not use a damaged aerosol or a leaking cleaner. We will arrange a replacement or refund where appropriate.

Questions

See our Shipping Policy for delivery details or contact us with any return question.